Privacy Policy for Conversational Service

This privacy policy describes how we manage your information and protect your data while you use our conversation trainer service. We are committed to keeping your personal details secure and respecting your privacy rights at all times.

Information We Collect

We gather information to support your experience and provide relevant services.

• Personal details like name, email address, and phone number when you contact us.
• Information about your chosen scenarios, preferences, and areas of conversational interest.
• Technical information such as device type, browser, and language settings for platform optimization.
• Usage data from modules you access, which helps us improve conversation guidance and user support.

How We Use Your Information

We use your personal and technical details to maintain and improve service quality.

• Respond to service inquiries and offer relevant guidance or support.
• Personalize scenarios and recommend phrases based on your interests.
• Monitor system performance and enhance conversation modules with user feedback.
• Fulfill regulatory obligations for information security, especially in Malaysia.

Data Collection Basis

We process your data in line with regulatory requirements, including the Malaysian PDPA.

Data is collected and used based on your consent, service contract, or legitimate interest to operate the platform while ensuring privacy protection.

Sharing Information

Your data is not sold or shared except in these circumstances:

• With technical providers who maintain our platform, solely to ensure smooth operation and support.
• If required by law or to comply with regulatory requests by the Malaysian authorities.
• For necessary analytics or improvement purposes, without exposing personally identifiable information.

Data Security

We employ strict security measures to protect your personal data. Our team uses both technological and procedural safeguards, and regularly reviews processes to minimize risk and respond swiftly to any issues. Data is encrypted and access is limited only to authorized personnel.

Your Rights

You have important privacy rights regarding your personal data.

• Request access or corrections to your personal information held by us.
• Request deletion of your data subject to legal and contractual limitations.
• Object to the processing or sharing of your personal details in certain situations.
• Lodge a complaint if you feel your data rights were not properly respected.

Cookies and Tracking

Our platform uses cookies for authentication, session management, and service improvement. These cookies do not capture sensitive data and can be managed via your browser settings.

Read Cookie Policy Read Cookie Policy

Contact Details

For privacy-related questions or requests, please contact our support team using the details below.

Policy Changes

We may update this privacy policy to reflect operational or legal changes. Notice of updates will be provided here.